HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Some of our Items are custom made and sent from various locations, so we appreciate your patience in advance. All items are subject to a handling period before they are dispatched. - 99% of orders leave the warehouse within 3-5 days of payment. You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
This is what our process looks like:
- The order will be processed and shipped within 3-5 business days.
- You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
- It will USUALLY take around 3 weeks, from the date of shipping for your order to arrive worldwide, but PLEASE allow up to 2-6 weeks due to high demand.
WHERE DO YOU SHIP FROM?
North America is the location of our fulfillment office, HOWEVER some of our specialty items are produced by some of our partners in other countries such as Australia, Europe, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
On occasions, items in the same purchase will sometimes be sent in separate packages, EVEN if you've specified combined shipping. The reason for this happening is to ensure you receive all your items as QUICK as possible. Please keep this in mind when receiving deliveries.
I HAVE PLACED AN ORDER CAN I TRACK MY ITEMS?
Firstly, thank you for ordering with us, we can't wait for you to receive your items!
Once you have received your shipping confirmation email, you just simply follow the instructions of the email to track your order.
If for any reason you are facing problems to track your order email us at email@example.com and we would love to help you.
** You can only track your order after it has been fulfilled and shipped out! **
WHAT IS THE STORES EXCHANGE POLICY?
For MOST items we offer a 15 day exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.
Please note, any product which has intimate/health usage (shape-wear, exfoliators etc.) are not covered due to hygiene factors. Sorry! (contact us if you are not sure if this applies to you).
MY ORDER WAS LOST OR DAMAGED, WHAT DO I DO?
In the very rare and unlikely event of a lost package or damaged item don't worry! All you need to do is email us with your order number at firstname.lastname@example.org and we will reply in 24 hours address the specific issue and get it resolved quickly! We pride ourselves on customer satisfaction, any issues we fix ASAP.
** we ask that you please wait until the estimated delivery time has passed before assuming the item is lost **
** For damaged goods, please email us and include photographs of the damage. thank you! **
STILL HAVE QUESTIONS?
We are a small, independent company and we want to take care of you the same way we want to be treated.
If there are any issues or further questions at all we have support staff working around the clock to help with anything you need, just send an email to email@example.com and we will promptly reply with a response.